Patrollers are customer service oriented “ambassadors” to the residents and visitors and should be up to date on the Town services, be able to answer questions and provide directions. They will treat others with respect; remain positive and polite at all times, with a view to offering a helping hand within the established guidelines of the program.

Shifts will consist of at least two members on duty and be in increments of two hours or more.

Report to dispatch via portable radio that you are beginning your shift and ensure that you are in communication with dispatch on an as-needed basis, and report to Dispatch at the end of the shift.

Patrol the Town, following all rules of the road, and include a patrol of parks and municipal buildings.

Maintain a concise log of your activities and interactions.

Advise dispatch of any incidents and request the appropriate resources, which can include, Urgences-Santé, the Police, the Fire Department, Public Works, a tow truck, Hydro-Quebec, the Rescue Squad, etc.

Avoid following or interfering with Urgences-Santé, Fire, or Police operations, unless specifically requested.

Take appropriate care of the equipment and vehicle and report any malfunctions, damage, etc.

Obey instructions or orders and follow the chain of command.

Respect the confidentiality of all information and not make statements to the press. All media inquiries should be referred to City Hall.

Complete tasks assigned by the vCOP Director, Urgences-Santé, Fire Department or Police officer.

Rules of the Patrol, roles and responsibilities (basic training)

Radio and dispatch procedures (basic training)

First aid, CPR and automated external defibrillator (AED)

Observation techniques

Efficient report writing

Directing traffic

Scene safety

Computer use to access the patrol calendar